FAQ

Frequently Asked Questions

Delivery FAQ

  • My Delivery hasn’t arrived :- What Shall I do?

Our Delivery Operatives will always call you direct to make you aware if there is a delay in getting to you. In the unlikely event that no-one has been in touch, give us a call on our Customer Service Number and one of the team will be more than happy to help. Alternatively check where the vehicle is on your order page link.

Ordering FAQ

  • What is the lastest time I can order for next day delivery?

You can order on our website the day prior to delivery up until 12pm

  • Can I change my order once i have placed it?

You can change your order once it has been placed by getting in touch with our customer service team who will be more than happy to help. Please note that no changes can be made after 12pm the day prior to delivery

Payment FAQ

  • I have an error messge when trying to place my order, what shall i do?

Our payment server runs 99.9% of the time without a hitch but occasionally we run into problems. Please contact customers services as soon as possible and we will endevour to fix the probelm as soon as possible

Environment FAQ

  • Is your company trying its best to protect the environment?

We are very focused on lowering carbon footprint and protecting the planet. We are currenlty running electric vehicle trials which we hope to enlist in our fleet in the coming months

Packaging FAQ

  • We use the smallest amount of packaging possible to ensure you have safe and fresh produce.

Your Delivery Slot

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Mon30th Mar Tue31st Mar Wed1st Apr Thu2nd Apr
Premium - 1 hour slots
8:00am -9:00am
9:00am -10:00am
10:00am -11:00am
11:00am -12:00pm
12:00pm -1:00pm
1:00pm -2:00pm
2:00pm -3:00pm
3:00pm -4:00pm
4:00pm -5:00pm
5:00pm -6:00pm
6:00pm -7:00pm
7:00pm -8:00pm
Economy - 4 hour slots
8:00am -12:00pm
12:00pm -4:00pm
4:00pm -8:00pm
Fri3rd Apr Sat4th Apr Mon6th Apr Tue7th Apr
Premium - 1 hour slots
8:00am -9:00am
9:00am -10:00am
10:00am -11:00am
11:00am -12:00pm
12:00pm -1:00pm
1:00pm -2:00pm
2:00pm -3:00pm
3:00pm -4:00pm
4:00pm -5:00pm
5:00pm -6:00pm
6:00pm -7:00pm
7:00pm -8:00pm
Economy - 4 hour slots
8:00am -12:00pm
12:00pm -4:00pm
4:00pm -8:00pm